Our Team
CTSS understand the needs of its clients. Our security and event staff’s capabilities and ownership of each role deliver services that enhance guest experience and improves customer service satisfaction received from clients.
Supervisors
- Ensures staff is knowledgeable of all aspects of venue and site location.
- Debrief guards with daily access authorizations and activities before post assignment.
- Understands emergency procedures such as bomb threats, fire, intruders, personal injuries, power failure, etc.
- Knowledgeable of CPR, Heimlich maneuver, and other life saving techniques.
- Ability to communicate without discrimination or harassment.
Badge Checkers
- Assures everyone has proper daily credentials before allowing access to show floor.
- Demonstrates good public relations.
Booth Security
- Secure valuables/materials behind booths.
Freight Gate Monitors
- Alert and attentive at all times as this area has a high volume of activity and can be vulnerable for potential theft.
- Observes all freight movement; not allowing any hand-carried items. Observations are noted and reported.
- Inspects all badges during move-in / move-out.
- Inspects trash carts exiting the halls.
- Reports all suspicious activity and instances where rules are not followed accordingly.
Hall Entrance Monitors
- Controls access to the show floor.
- Thoroughly screen all attendees, exhibitors, site & show personnel, and packages.
- Maintains crowd control.
- Demonstrates good public relations.
- Knowledgeable of all venue and site access routes.
Ambassadors
- Provides directional support to attendees.
- Supports registration check-ins.
- Demonstrates great customer service.
Rover Patrol
- Walks show floor to see and hear what is going on.
- Observes and reports any and all suspicious activity.
- Responds to emergencies.
- Prevent potential dangerous and/or hazardous situations.
- Observes and reports all movement of people and/or packages after show hours.
- Demonstrates good public relations.
- Relieves staff members for breaks and lunch.